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Stihl Stanmore
Return Policy

We’re here to make sure your experience is as smooth as a well-trimmed hedge. Need to return or exchange? Just keep your receipt—it’s your ticket to hassle-free service. Let us help you get things sorted and back on track!

BE NICE

Please note, by law, we aren’t required to offer refunds or replacements for change of mind. However, if you’re friendly and polite, we’ll do our best to help at our discretion—kindness always goes a long way! 🫶

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GENERAL RULES

  • We can only offer refunds or exchanges if the item is unused, in its original packaging (if applicable), in saleable condition and with the original receipt. f you’ve misplaced your receipt, we encourage you to contact our team, and we’ll do our best to assist you within our policies.​

  • We’ll refund you using the original form of payment, debit/credit card refunds will be processed back to the same card. (Don’t forget to bring the card with you!)

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ONLINE RETURNS

  • Contact our team at Stihl Stanmore on (02) 9518 1899 to arrange return delivery. Note: you will need to cover the cost of return shipping.

  • Prefer not to pay for return postage? You can bring your item to our Stihl Stanmore store for a return or exchange instead. We’ll take care of it right then and there!

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FAULTY OR DAMAGED GOODS UNDER WARRANTY

  • Submitting a warranty claim: if your product has a major issue, we’ll need to send your warranty claim to Stihl’s head office. They will review the claim and decide if it’s covered.​

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SPARE PARTS

  • If you’ve requested a spare part that we don’t stock and is specially ordered just for you, please note that these items are not eligible for refunds or exchanges. We only handle returns and exchanges for parts that are part of our regular inventory.

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GOT QUESTIONS?

Our team is here to help with any concerns. Reach out, and we’ll guide you through the process and ensure everything runs smoothly!

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