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Stihl Stanmore
Return & Refund Policy

We’re here to make sure your experience is as smooth as a well-trimmed hedge. Need to return or exchange? Just keep your receipt—it’s your ticket to hassle-free service. Let us help you get things sorted and back on track!

BE NICE

At Stihl Shop Stanmore, we strive to offer exceptional service and support for every customer. Please be friendly and polite, we’ll do our best to help—kindness always goes a long way! 🫶

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GENERAL RULES

  • Items must be as new, unused, in their original packaging (if applicable), and in saleable condition.

  • Proof of purchase (receipt) is required for all refunds or exchanges. If misplaced, contact us, and we’ll do our best to assist within our policies.

  • Refunds will be issued via the original payment method. Debit/credit card refunds require the original card to be present.

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HOW TO RETURN​

  • In-store: Bring the item to our store for a quick and hassle-free return or exchange. We’ll take care of it right then and there!

  • By mail: Contact us at (02) 9518 1899 to arrange a return. Customers are responsible for return shipping costs unless the item is faulty or damaged.

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FAULTY OR DAMAGED GOODS

  • Major Faults: You’re entitled to a full refund or replacement for products with a major fault.

  • Minor Faults: We will repair minor faults to ensure your product functions as expected.

  • Warranty Claims: Most STIHL products are covered under warranty for manufacturing defects. If your product experiences an issue, we will forward your claim to STIHL head office for review and resolution.

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CHANGE OF MIND

While consumer law does not cover refunds or exchanges for change of mind, we’ll do our best to help if:

  • The item is returned within 30 days.

  • The item is as new, unused, in original packaging, and in a saleable condition.

Kindness and understanding always make things easier! 🌟

 

SPARE PARTS

  • Stocked Parts: Refunds and exchanges are available for regularly stocked spare parts.

  • Special Orders: Custom-ordered spare parts are not eligible for refunds or exchanges.

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PROCESSING TIME

  • Refunds are processed within 2 business days of receiving the returned item.

  • For warranty claims, processing times depend on STIHL head office review.

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GOT QUESTIONS?

Our team is here to help with any concerns. Reach out, and we’ll guide you through the process and ensure everything runs smoothly!

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